Last Updated: 14/04/2024
At Bizotic Finance, we prioritize customer satisfaction in our role as a corporate Direct Selling Agent (DSA) collaborating with 50+ Banks and Non-Banking Financial Companies (NBFCs). This Refund Policy delineates the circumstances under which you can request a refund and the procedure for handling such requests.
1. Eligibility for Refunds
1.1 Refundable Services: Refunds apply to fees or charges linked to services facilitated through Bizotic Finance,Limited to Assurance fee.
1.2 Non-Refundable Services: Certain services or fees may not qualify for refunds, including those that have already been fulfilled or incurred on your behalf.Client are Advised to Review the fee structure before proceeding with the loan Application process.
2. Requesting a Refund
2.1 Contact Us: To request a refund, you must reach out to Bizotic Finance's customer support team within 7 working days from the service or transaction date for which you seek a refund. You can contact us at +91 7479779905.
2.2 Provide Information: When requesting a refund, furnish specific details about the service, the transaction, and the reason for the refund request.
3. Refund Process
3.1 Review: Upon receiving your refund request, our team will assess its eligibility and may reach out for additional information or clarification.
3.2 Documentation Requirement: Depending on the nature of the refund request, you may be required to submit supporting documentation, such as transaction receipts or account statements, to facilitate the refund process.
3.3 Approval or Denial: We will inform you of the decision regarding your refund request. If approved, we will initiate the refund process.
3.4 Refund Method: The refund method (e.g., credit back to your bank account, refund to your credit card) will depend on the original payment method utilized.
4. Processing Time
4.1 Refund processing times may vary based on the payment method and financial institutions involved. We are committed to promptly processing refunds.
4.2 Transparency: Bizotic Finance is committed to maintaining transparency throughout the refund process. You will be kept informed of the progress of your refund request and any additional steps required.
5. Changes and Cancellations
5.1 Service Changes: If there are alterations or cancellations to the service or transaction, you may be entitled to a partial or full refund, subject to individual circumstances. Each situation will be evaluated on a case-by-case basis.
6. Disputes
Should you disagree with our decision on a refund request, you may choose to pursue dispute resolution through relevant legal channels or regulatory authorities.
7.Compliance with Regulations:
Bizotic Finance adheres to all relevant regulations and guidelines governing refund procedures. Our refund policy is designed to ensure compliance with applicable laws and industry standards while prioritizing customer satisfaction.
8. Contact Us
For inquiries or refund requests, please reach out to us at:
Address: Bizotic Supervision Pvt. Ltd. 11th Floor, Room No. 1122. Howrah Trade Centre. M.G Road, Maidan (711101)
